Terms and Conditions

1. Customer authority

You represent that you own the vehicle or have permission from the owner to authorize the requested work, provide access, approve charges, and accept these Terms. You are responsible for accurate booking, vehicle, contact, location, and access information.

2. Services and package scope

Services are limited to the package, add-ons, and written quote selected or approved. Package descriptions identify the work included; they are not guarantees that every stain, odor, scratch, defect, contaminant, or imperfection can be removed. Restoration, paint correction, coating, engine-bay, mold, biohazard, aviation, pressure-washing, or other specialized work is included only when separately listed and approved.

Time estimates and photos are illustrative. Actual results and duration depend on vehicle size, age, materials, condition, contamination, access, weather, and other circumstances.

3. Prices, vehicle classification, and additional work

Prices shown at booking may depend on the vehicle category selected and the disclosed condition. If the vehicle was entered under the wrong size or type, we may apply the then-published price for the correct category and will disclose the adjustment. Separate add-ons, upgrades, excessive-condition work, or other nonpublished adjustments require your approval before we perform that work.

If the vehicle requires substantially more work than the booked package reasonably covers, we may document the condition, explain the available option, and request approval for an upgraded service or additional charge. If you decline, we may complete only the booked scope where practical or decline the service when the original scope is unsuitable or unsafe.

4. Booking and 25% deposit

A booking is not confirmed until any required 25% deposit is successfully paid and you receive confirmation. The deposit is credited toward the service balance.

• At least 24 hours before the appointment: you may request a refund of the deposit or transfer it to another available appointment. Timely deposit transfers are not limited to a fixed number, but all rescheduling remains subject to availability and good-faith use.
• Less than 24 hours before the appointment: the deposit is nonrefundable and may be retained as a late-cancellation charge.
• No-show or access failure: if required access is not available after a 15-minute grace period, we may leave, treat the appointment as a late cancellation, and retain the deposit.

To cancel or reschedule, contact us through the booking method made available, by email at snsdetailing.fl@gmail.com, or by phone at (786) 781-8112. A request is effective when received, not when sent.

5. Arrival window, delays, and service duration

The scheduled time is an estimated arrival time with a 30-minute arrival window because mobile service is affected by traffic, travel, weather, and earlier appointments. We will use reasonable efforts to notify you of a material delay. A delay alone does not guarantee a discount or refund, but if we cannot perform the service, Section 7 applies.

6. Weather

When rain, lightning, wind, heat, flooding, or another condition makes outdoor service unsafe or impractical, the service may proceed only if an adequate covered work area is available and we determine conditions are suitable. Otherwise, we may reschedule and transfer the deposit to the next mutually available date. Safety decisions remain with Scrub N Sudz.

7. Cancellation by Scrub N Sudz

We may reschedule or cancel because of weather, illness, equipment failure, vehicle or site conditions, safety concerns, access problems, or circumstances beyond reasonable control. If we cancel and cannot promptly reschedule, you may choose to transfer the deposit or receive a refund of amounts paid for unperformed services. This is your remedy for services we do not perform, except where applicable law requires otherwise.

8. Service location and customer responsibilities

You must provide a safe, legal, and reasonably level work area with sufficient space around the vehicle, lawful parking, unobstructed access, and any permission required from an owner, landlord, building, business, security desk, municipality, or homeowners’ association. Scrub N Sudz is self-contained; customer-provided water and electricity are not ordinarily required unless separately agreed.

You are responsible for parking, access, gate, permit, toll, or location charges caused by the location or instructions you provide, except to the extent caused by our own wrongful conduct. We may decline or stop work where runoff restrictions, traffic, lighting, animals, people, weather, or site conditions create a legal or safety concern.

9. Unattended and contactless appointments

Service may occur while you are away only by prior agreement. You must provide lawful access instructions, ensure the vehicle and location are available, remain reachable when reasonably possible, and arrange payment. You accept the ordinary risks of the access method you select, such as a lockbox or designated key location, except to the extent loss is caused by our failure to use reasonable care.

10. Keys, alarms, and moving the vehicle

We may start or reposition the vehicle only with your express permission. You must disclose unusual starting procedures, immobilizers, alarms, mechanical defects, warning conditions, aftermarket controls, or access restrictions. Permission to move the vehicle is limited to what is reasonably necessary for the service and does not authorize unrelated use.

11. Personal property and child safety seats

Please remove cash, jewelry, medications, documents, electronics, weapons, fragile items, and other valuables before service. To access surfaces, we may gather loose items into a bag, container, cargo area, or other designated location. We do not intentionally discard customer property. We are not responsible for items left unsecured or concealed in the vehicle except to the extent responsibility cannot legally be excluded or loss is caused by our failure to use reasonable care.

Customers must remove and reinstall child safety seats. Unless expressly agreed, technicians will clean around installed seats and will not represent that a seat has been installed or inspected for safe use.

12. Vehicle condition and preexisting or latent defects

You must disclose known defects or fragile conditions that could affect safe servicing, including loose trim, peeling paint, damaged clear coat, cracked glass, failing tint, deteriorated leather, unsecured accessories, water leaks, electrical issues, warning lights, aftermarket equipment, prior repairs, or sensitive finishes. We may document visible condition before, during, and after service.

We are not responsible for preexisting damage; ordinary wear; defects that were hidden or not reasonably discoverable; or damage that results from a defective, deteriorated, improperly installed, or previously repaired component reacting to ordinary, appropriately performed detailing. Nothing in these Terms releases us from responsibility to the extent damage is legally determined to have been caused by our negligence or other legally nonwaivable conduct.

13. Hazardous and extreme conditions

You must disclose suspected mold, bodily fluids, needles or sharps, pests, chemicals, excessive waste, or another safety hazard before the appointment. If we determine that the condition can be serviced safely, we will provide a case-by-case quote and obtain approval before specialized work. We may refuse or stop service at any time when training, equipment, site conditions, or safety considerations are inadequate. A fee or quote never requires us to accept unsafe work.

14. Results and limitations

Detailing improves appearance and cleanliness but cannot reverse all age, wear, staining, corrosion, etching, fading, oxidation, scratches, odors, pet contamination, dye transfer, material failure, or prior damage. Some stains and odors may temporarily improve and later return. We do not guarantee a showroom, like-new, allergen-free, disinfected, permanently odor-free, scratch-free, or restored condition unless a specific written guarantee is included in the purchased service.

15. Payment authorization

The remaining balance is due immediately upon completion and before the team departs, unless the written invoice states otherwise. By providing a payment method through Urable or an integrated processor, you authorize charges for the booked balance, the disclosed published price for a corrected vehicle category, applicable taxes, and additional work or fees you separately approved. We will provide or make available a receipt. You remain responsible for amounts validly due if a payment is declined or reversed.

16. Maintenance plans and automatic renewal

If you enroll in a maintenance plan or subscription, the checkout or plan offer will state the recurring price, billing frequency, included services, and any appointment frequency. By enrolling, you authorize the saved payment method to be charged automatically at each disclosed billing interval until canceled.

• You may cancel at any time before the next charge processes. Cancellation prevents future renewal charges but does not retroactively refund a billing period that has already begun, except as required by law or expressly approved by us.
• You may cancel through the same method used to enroll when that method remains available, or by contacting us at snsdetailing.fl@gmail.com or (786) 781-8112.
• Unused services expire at the end of the applicable billing period and do not roll over, unless Scrub N Sudz caused the missed service or expressly approves an exception.
• We will provide at least 30 days’ notice before a change to the recurring subscription price takes effect. You may cancel before the new price is charged.
• Cancellation of a subscription does not automatically cancel an appointment already scheduled within the 24-hour cancellation window; the late-cancellation terms may still apply.

17. Service concerns and correction opportunity

Inspect the vehicle promptly after service. A concern about missed work or workmanship must be reported within 24 hours after completion, with reasonable details and photos when available. You must give us a reasonable opportunity to inspect and, when appropriate, correct the affected area before seeking a refund, reversal, or third-party repair. A correction is not an admission of liability. Refunds, if any, may be limited to the affected portion of the service where permitted by law.

18. Damage claims and insurance

Report suspected service-related damage as soon as reasonably possible and, when practicable, within 24 hours. Preserve the condition, provide photos and relevant records, and allow a reasonable inspection before repair. Emergency measures needed to prevent additional damage are permitted.

Scrub N Sudz maintains insurance for its business operations. This statement does not promise that a particular event is covered, waive an insurer’s investigation, or expand policy limits or legal liability. Customers remain responsible for maintaining required vehicle and property insurance. Any claim is evaluated under the facts, these Terms, applicable law, and any applicable insurance policy.

19. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, or consequential damages, such as lost profits, lost use unrelated to direct repair, or loss of data, arising from the website or services. This limitation does not apply where prohibited by law and does not exclude responsibility for direct physical damage legally caused by our negligence, fraud, willful misconduct, or another liability that cannot be waived.

20. Operational and marketing photography

You authorize reasonable operational photography and video for vehicle-condition documentation, quality control, safety, training records, service verification, and dispute handling. Public marketing, social-media, portfolio, or advertising use requires separate opt-in consent. Declining marketing consent does not affect your ability to purchase service.

21. Website and third-party services

Website content, branding, package descriptions, and original media belong to Scrub N Sudz or their respective owners and may not be copied or commercially reused without permission. Links to Urable, payment providers, maps, social networks, reviews, or other third-party services are provided for convenience. Those services are governed by their own terms and privacy practices.

22. Informal resolution; Florida law and courts

Before filing a legal claim, you and Scrub N Sudz agree to make a good-faith effort to resolve the matter by written notice describing the issue and requested resolution, followed by a reasonable opportunity to respond. These Terms are governed by Florida law, without regard to conflict-of-law rules. Unless applicable law requires another location, an unresolved dispute may be brought in an eligible small-claims court or another court of competent jurisdiction in Miami-Dade County, Florida. Each party retains any rights that cannot lawfully be waived.

23. Changes, severability, and waiver

We may update these Terms prospectively by posting a revised version and effective date. The Terms in effect when you book generally govern that appointment, while updated subscription terms apply as disclosed and permitted by law. If any provision is unenforceable, the remaining provisions remain effective to the fullest extent permitted. A failure to enforce a provision once is not a waiver of future enforcement.

24. Contact

Scrub N Sudz Mobile Detailing LLC
Email: snsdetailing.fl@gmail.com
Phone: (786) 781-8112